Coach Booking

TERMS & CONDITIONS

You and travelling companions (refer to as “Customer” or “Passenger”)  are deemed to have read, understood & accepted the following conditions.  Five Stars Tours shall be known as “The Company” in the condition below.

• This ticket MUST be retained by passenger till destination ready for inspection when requested.
• This ticket is NOT transferable and should be immediately replaced if lost.
• Tickets once issued are NOT refundable and no alternation to the ticket is allowed.
• Passengers traveling to Haadyai Must submit their international passports 2 hours prior to departure for all necessary immigration clearance documentation.
• Each passenger is allowed to carry NOT more than 2 luggages (each not exceeding 10 kilos) and luggage size should not exceed 30cm x 70cm x 50cm.
• Passengers must check in 30 mins before departure time.  Ticket will be invalid and non-refundable if passenger failed to board the coach on time.
• The Company shall not be held responsible for any expenses, reimbursements or refund of any tour fare if the passengers are being refusal of entry by immigration authorities resulting from improper travel documents or visa, possession of unlawful items or irregularities that may be caused to person or property.
• PZ transfer of 40 seaters coach MAY BE REQUIRED from Sin/Malaysia Custom/Sin.
• The Company will provide the coaches that are either self-owned or on charter from third parties.  Hence, the number of coach seats in a coach may vary for the same coach type.  ALL Coaches come in single and double decks which are subject to the arrangement of the Company.  The Company makes reasonable efforts to deliver the type of coach accord to what the customer booked for.  However, the Company reserves the right to replace, downgrade or upgrade the coach type booked by the customers in the event of unforeseen circumstances.  In the event of any downgrade occurs, the Company shall refund the upgrade fee amount paid by the customer and free from further responsibilities. 
• The seating arrangement may vary from the original reservation subject to the coach type supplied.  For the convenience of members travelling in a group, passengers may be requested to rotate seating arrangement on the coach.
• The departure and arrival timing of the coach is subject to traffic condition and longer delay will usually occur especially during peak seasons.  The Company will not be held responsible for any contingent cost incurred by the customer arising from the coach delay.
• All passengers above the age of 2 years old will be required to purchase a coach seat under the law of government authorities.  The Company shall NOT be responsible for any legal implications resulted from passengers not complying with the regularities.
• All arrangements for the provision of transport are made by the Company through appointed agents only.  Neither these companies nor their employees or agents assisting or collaborating with them are liable for any personal injury, damage, loss or delay to the property/luggage or expenses, which arise in any way whatsoever during the trip.
• The Company will in place Personal Accident Insurance (PAI) that limit Our Company’s liability for injury coverage NO MORE THAN S$2000 while death coverage to no more than S$25,000, the terms and subject to exclusions stated in the PAI policy.  For wider and better coverage, please purchase optional S$8 insurance policy (Malaysia Only).
• Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness.  Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and his/her baggage and belongings.
• It is the passenger's sole responsibility to ensure their travel documents and necessary visas, as required by the Malaysia authorities (i.e. exit permit, work permit, social visit pass etc).  Visa on arrival facility is not available.  Kindly obtain the necessary visas in advance.

The Company reserves the right to change, amend, insert or delete any Terms and Condition or policies contained in this document, as the case may be, without prior notice.